Refund Policy

Refunds are reviewed case by case. Approved refunds are returned through the original payment method where possible.

Cash payments may be refunded in cash or converted to salon credit at the salon's discretion.

If you cancel before staff time, products, or travel are reserved, prepaid amounts may be refunded or moved to a new appointment.

Deposits for special bookings, large bookings, home service, hotel service, or selected staff may be non-refundable if cancellation is late.

Late cancellations and no-shows may not qualify for a refund.

If staff travels to a home or hotel booking and the customer is unavailable, travel and visit costs may be deducted from any prepaid amount.

Once a service has started or has been completed, refunds are generally not available.

If there is a service concern, tell the salon immediately so the team can inspect the result and offer a reasonable correction where appropriate.

Promotional offers, discounted packages, memberships, and gift cards may be non-refundable unless otherwise confirmed in writing.

Unused credit may be transferred, extended, or converted only if approved by the salon.

Approved card or online refunds may take several business days depending on the payment provider and bank.

The salon is not responsible for bank delays after the refund has been submitted.

To request a refund, contact the salon with your name, phone number, appointment date, service, amount paid, and reason for the request.

Refund requests should be made as soon as possible after the issue occurs.